Return Policy
📌 Website: lydiatom.com
📩 Contact Email: [email protected]
At Lydia Tom, we strive to provide you with high-quality specialty baskets that meet your expectations. However, we understand that there may be occasions when you need to return an item. Our return policy is designed to be simple and transparent to ensure a smooth experience for our valued customers.
1. Eligibility for Returns
1.1 You may request a return within 30 days of receiving your order.
1.2 Items must be in new, unused, and undamaged condition, with all original packaging, tags, and accessories included.
1.3 Returns must be accompanied by a valid proof of purchase, such as an order confirmation email or receipt.
1.4 Customized or personalized specialty baskets are not eligible for return unless they arrive damaged or defective.
1.5 Items marked as “Final Sale” or purchased during a special promotion (with a discount above 30%) are not eligible for return.
1.6 Gift cards and digital products are non-refundable.
2. How to Initiate a Return
If you need to return an item, please follow these steps:
2.1 Contact Us – Send an email to [email protected] with your order number, reason for return, and photos (if the item is damaged or defective).
2.2 Wait for Approval – Our customer support team will review your request and respond within 1-3 business days with further instructions.
2.3 Package Your Item – Securely package the item, ensuring it is protected during shipping. We recommend using the original packaging.
2.4 Ship the Item – Once approved, you will be given a return shipping address. Please note that customers are responsible for return shipping costs, unless the return is due to a defect or an error on our part.
2.5 Receive Your Refund – Once we receive and inspect the returned item, we will process your refund within 7-10 business days to the original payment method.
3. Refund Policy
3.1 Refunds are issued to the original payment method used during checkout.
3.2 The refund amount will exclude original shipping charges, except in cases where the item is defective or incorrect.
3.3 Refunds may take 5-10 business days to appear in your bank or credit card account, depending on your payment provider.
3.4 If your return does not meet the eligibility criteria, we reserve the right to deny the refund or issue only a partial refund.
3.5 If your order included a free promotional item, the value of that item may be deducted from your refund unless it is also returned.
4. Exchanges
At this time, we do not offer direct exchanges. If you would like to exchange an item for a different one, please follow the return process and place a new order for the desired product.
5. Returning Defective or Incorrect Items
5.1 If you receive a damaged, defective, or incorrect item, please contact us immediately at [email protected] within 7 days of receiving your order.
5.2 Provide clear photos or videos of the defective or incorrect item for verification.
5.3 Once approved, we will provide a prepaid shipping label, so you can return the item at no cost.
5.4 A replacement or full refund will be issued once we receive and inspect the defective product.
6. Non-Returnable & Non-Refundable Items
For hygiene and quality assurance reasons, we cannot accept returns for the following:
❌ Used or damaged baskets that are not defective upon arrival.
❌ Custom or personalized specialty baskets.
❌ Final Sale items or discounted purchases over 30% off.
❌ Gift cards or promotional giveaway items.
7. Return Shipping Costs
7.1 Customers are responsible for return shipping costs unless the return is due to a defective product or incorrect order.
7.2 We strongly recommend using a trackable shipping service or purchasing shipping insurance, as Lydia Tom is not responsible for lost or undelivered return shipments.
7.3 If your return is approved due to a product defect or incorrect shipment, we will cover all return shipping costs.
8. International Returns
8.1 We accept international returns, but customers outside the U.S. are responsible for return shipping costs, customs duties, and any associated fees.
8.2 Lydia Tom is not responsible for customs clearance delays or fees imposed by your country’s customs authorities.
8.3 International refunds will be processed in USD ($), and any currency exchange fees charged by your bank or payment provider are not covered by us.
9. Contact Us
For any return or refund inquiries, please reach out to our customer service team:
📩 Email: [email protected]
🌍 Website: lydiatom.com
We appreciate your trust in Lydia Tom and are here to ensure you have a positive shopping experience. Thank you for choosing us for your specialty basket needs! 😊